If you’ve signed up for an Amazon Prime subscription in the last few years, you may have some cash coming your way. Amazon recently settled a lawsuit with the Federal Trade Commission (FTC) over deceptive enrollment and cancellation practices, including enrolling customers in Prime without their consent and making it difficult to cancel. The company is now set to pay out $1.5 billion in refunds to affected consumers.
Here’s who qualifies, and how to make sure you get your money.
Am I eligible for an Amazon Prime refund?
Refunds will be paid out to select Amazon Prime subscribers in the U.S. In order to qualify, you must also meet the following criteria:
-
You signed up for your Prime account between June 23, 2019 and June 23, 2025.
-
You signed up through a “challenged enrollment flow” (the universal Prime decision page, shipping selection page, single page checkout, or Prime Video enrollment flow) OR you tried cancel your Prime subscription between the dates listed above and were unsuccessful.
-
You used no more than three Amazon Prime benefits in any 12-month period after enrolling.
If you signed up for Amazon Prime before or after this time frame, or via another enrollment flow, you aren’t covered by the settlement.
How to get your Amazon Prime refund
In most cases, you won’t need to take any action. If you are eligible, Amazon will automatically refund your Amazon Prime subscription fees by December 25, 2025—up to a maximum of $51.
Some Amazon Prime customers who don’t qualify for automatic refunds may still be able to claim some cash from the settlement. If you signed up through a challenged enrollment flow and used up to 10 Prime benefits in any 12-month period, you may receive a claims form from Amazon via email sometime in early 2026. You’ll need to complete your claim within 180 days to get a refund.
As Mashable notes , payouts could trickle down to other Amazon Prime customers if the full settlement isn’t exhausted in the first two phases—though these refunds are likely to come later.
