If you found it difficult to access sites and services early Monday morning, you are not alone. In fact, the rest of the world was having trouble, too. For a short period of time, a global outage prevented people from accessing a wide variety of sites and services, from Facebook to Fortnite.
The trouble stemmed from Amazon Web Services (AWS), an Amazon product that offers cloud hosting for a massive number of websites and companies. If you use internet-connected products, chances are a good number of them rely on AWS. As such, when AWS goes down, so do those sites and services.
That includes social media platforms like Facebook and Snapchat; retailers and restaurants like Amazon, AT&T, and McDonald’s; streaming services like Prime Video, Hulu, and Disney+; messaging apps like Signal; games like Fortnite, Roblox, and Pokémon; cryptocurrency platforms like Coinbase; and media organizations like The New York Times. Even services not immediately associated with AWS appear to have struggled over the past 12 hours. Notably, that includes Apple online services like Apple TV, Apple Music, and the App Store.
Amazon says an issue with one of its core database products caused the outage. AWS’s first report came at 12:11 a.m. PT (3:11 a.m. ET) noting “increased error rates and latencies” specifically with its services around its U.S.-East-1 Region center. After a few more updates, AWS confirmed it had discovered a “potential root cause” at 2:01 a.m. PT. By 2:22 a.m. PT, the company had rolled out the first of its mitigations to solve the issue, and saw “early signs of recovery.” Five minutes later, they reported “significant signs of recovery.” By 3:35 a.m. PT, AWS says the underlying issue was fixed, and most operations are normal now, though certain requests may be throttled, while some services may also be working through a backlog.
The issue highlights the fragility of the current internet and its services: When so many companies all rely on the same provider for cloud hosting, any critical issues to that cloud hosting service can take out a huge number of sites and services.
For now, the internet as a whole appears to be back to normal operations—just in time for anyone on the East Coast to start work.
